Returns Policy
How can I return an item?
UK consumers have statutory rights (i.e., rights protected by law) to return items that are faulty. There are also statutory rights to return certain goods purchased online, so-called “cancellation rights.” These statutory rights are explained below.
Please note that where applicable, all refunds will be made back to the original tender type. For your protection, refunds to credit or debit cards will only be processed if the cardholder is present.
For details on how to return specific items please see our “How to return an item” section below.
If you have any other questions, please take a look at our FAQs section below.
Your statutory rights
Cancellation Rights
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you buy goods from us online or by phone, your consumer rights entitle you to cancel your order and obtain a full refund if you request one from the moment you place your order until 14 days from the day of delivery of the goods (or if your order contains a number of items that are delivered separately, from receipt of the last item).
When cancelling an order under these Regulations, you are responsible for the cost of returning the goods to us or our cost of collection if the goods are ones which cannot normally be returned by post.
We will refund the cost of the goods including the standard delivery charge once the correct item(s) have been received by us. We may make a deduction from the amount refunded to you if the goods have been used, parts are missing, or the goods or their packaging has been damaged.
Exclusions
Unless faulty, damaged, missing, or otherwise not in accordance with specification, for health and hygiene reasons we are unable to offer refunds or exchanges on the following items unless they are returned unused and in their original packaging and, if the item has a hygiene or security seal, with that seal intact:
- Mattress toppers
- Mattress and bedding protectors
- Duvets and duvet covers
- Pillows and pillowcases
- Mattresses
- Bedsheets
If you wish to cancel your order, please follow our returns procedure below. Where goods have been received, you must return the goods to us within 14 days of cancelling your order.
Return address:
Linen Returns
The Mobility Furniture Company
Unit 4 Cranwell Road
Locking Parklands
Weston super Mare
BS24 7GF
Your statutory rights in respect of faulty, damaged, or missing items or goods which are not as described are not affected.
Returning a faulty item
Mobility Furniture Company is committed to selling only high-quality products, but if an item is damaged or faulty on arrival or purchase, we will happily refund, repair, or replace it as described below.
If a fault develops within 30 days of purchase or delivery, as applicable, please return the item with proof of purchase (The Mobility Furniture Company issued proof of purchase or other proof of purchase such as a bank statement) and we’ll happily replace or refund it.
After 30 days from purchase or delivery, as applicable, we’ll repair or replace the faulty item on receipt of the item and proof of purchase. If a repair or replacement is not possible, you will be entitled to a refund.
After 6 months, your statutory rights require you to prove the fault existed at the time of purchase/delivery. If you are able to evidence this, we will repair or replace the affected item and if this is not possible, you’ll be entitled to a refund, although this amount may be reduced for any fair use.
Please note that we will only refund the delivery charge if the whole order is damaged or faulty. Please contact us to organise a refund or replacement. You can speak to one of our colleagues by calling 0800 8108816 available Monday-Friday 9am-5pm.