CUSTOMER CHARTER
OUR CUSTOMER VALUES
Why Choose
The Mobility Furniture Company
At a time when everyone is looking for full value for each pound they spend, our Customer Care Charter offers the reassurance that The Mobility Furniture Company is British to the core and proud to help its customers improve their way of life – day and night.
Respect
From the smallest sale to the largest, we treat every customer with the same respect and attention to their needs. The customer is in charge every step of the way.
That’s because every customer can choose from many thousands of combinations of:
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| Style | Material | Texture | Colour | Size | Support |
Each customer is an individual, with personal needs and tastes. We build our range to reflect the variety that British people have the right to expect. That’s what we mean by respect.
Relax – there’s no pressure
When we’re invited into someone’s home to help them explore which of our products might be suitable for them, we suggest that they ask someone they trust – a neighbour, friend, or family member – to be there, too.
It means that everyone can relax in the knowledge that there’s going to be absolutely no high-pressure selling. Our friendly advisers will be there with the sole purpose of seeing if they can help their host find what they’re looking for. If they can’t? They’ll leave with a big a smile regardless of the decision.
Now, have you ever heard of a company promising that before?
Right from the start
We hope our customers will be living with – and enjoying – their new chair, settee or bed for many years to come. For many people it will be at a time in their life when comfort will be more important to them than ever before.
That’s what makes it crucial to get everything right. We’ll take all the measurements we need to ensure that every one of our products lives up to the ultimate standards we set ourselves – and our customers expect.
Once our craftsmen have carefully transformed a customer’s hopes and desires into three dimensions, we’ll deliver it absolutely free of charge – anywhere in the UK. But we don’t just leave it at the front door. We’ll install it exactly where it’s required and our delivery team won’t leave until everything is perfect.
But that’s not the end. Our dedicated after-sales advisers are waiting to help, just in case there are any questions that need answering.
With our five-year warranty included free with every mechanised product, we offer complete peace of mind.
Right to cancel
If the goods are bespoke, as indicated on the order form, you will not be able to cancel your order once it has been placed. This will not affect your legal rights as a consumer in relation to bespoke goods that are faulty or not as described. This clause will apply for the vast majority of orders.
You may cancel this contract up to 14 days after delivery only if the goods are stock items, as indicated on the order form.
To exercise the right to cancel, you must inform us of your decision by personally delivering or sending a letter, or emailing Customer Services Manager, The Mobility Furniture Company Limited, 4 Cranwell Road, Locking Parklands, Weston-super-Mare, BS24 7GF